Basically have available a WI-FI network, everything else is provided by us. The system comprises of the Owl + Manager App (free) + Customer App (free) + Owlstaff (bracelets, if the establishment already uses tablets then bracelets are not required) + battery charger.
It is a system that learns from the habits of its users. The client connects via their Smartphone, the system then creates a profile of tastes and habits depending on the preferences of each customer in terms of food, frequency of attendance at the restaurant, if they come alone or accompanied, etc ... Owl learns from the user and as a result can promote special offers and propose alternatives tailored to each profile.
Every request emitted by each table or client.
Yes, you will be able to see the full restaurant menu from our application.
The Owl system has two parameters: 1. Internal assessment: which measures the time between service requests and the response time of each member of staff; 2.External assessment: The rating score that each client gives each server (member of the waiting staff) using their Smartphone and by voting through the app system.
Yes, each restaurant can have an Owl system tailored to its specific needs.
Yes, the Owl system allows real-time monitoring of all the activity within the restaurant: waiters, tables, pace of service, customer requests, and comments on social media ... Allowing you to react quickly to any incident, both on the premises as well as on the social networks, guaranteeing the best service.
Each table has its own Owl and the staff communicates with it using their tablet or bracelet. The restaurant manager assigns the person responsible for each table and he/she only receive requests from those tables that they have been assigned. The server visualizes on their tablet or bracelet the table number, the color code of the requested event and the time elapsed from each request in order that they can manage the service according to the function and needs of each client.
The Owl system organizes the requests in the order that they were made, thus the service is consistent with the time of the request from each table.
The Owl system prepares and sends a report periodically with the data organized systematically, according to the needs of each restaurant establishment. The system cleans and sorts the data automatically without generating management workload thus allowing the restaurateur to increase the excellence of their service.
Yes, you can see all the data that your clients have authorized to be visible. By logging in with your username and password to the system website www.owlxperience.com you will enter your Control Panel area where you can manage all your data.
Owl does not identify people by their characteristics. If the client has previously connected to Owl using their Smartphone then the system recognizes them and personalizes the communication.
It is a system that learns from the habits of its users. The client connects via their Smartphone, the system then creates a user profile of tastes and habits depending on the preferences of each customer in terms of food, frequency of attendance at the restaurant, if they come alone or accompanied, etc ... Owl learns from the user and as a result can promote special offers and propose alternatives tailored to each user profile.
It's very simple. There are 3 basic events: Call the waiter / staff; Ask not to be disturbed; Ask for the bill / pay. The client orients the Owl into the position of the desired event and this, by way of coloured light, communicates with the staff.
On connecting to the system using their Smartphone, the system recognizes them and treats the client to a personalized service.
In this case, the server has two options: 1. Carryout the Owl movements himself whenever he interacts with the client. 2. Manage the customer attention outside of the Owl system using the traditional methods.
Position the Owl depending on the event/service that you wish to request. It is recommended that the staff make the first movement and explain to customers how it operates.
On receipt of the defined needs for each restaurant the technical team Omnibrainlab links together the complete system. The connectivity between the peripherals is made by synchronizing elements using wireless technology.
The App Manager has a section for staff management, where you can view the operational staff, engage or discharge staff or visualize the performance rating of each individual. In this section you can link tables to waiters and even manipulate them in real time. The system synchronizes continuously and will only issue the corresponding signals to the relevant waiter at that moment in time.
Once the client has connected to the system, the App Manager automatically displays their profile so that the waiter/server can know their priorities, tastes, publications ... etc.
In the section of the App Manager called "Offers" you can manage in real-time special discounts, prizes and direct communication with the clients.
Yes, the system allows you to see their comments in real time and manage their experience so that it is completely satisfactory.
You can tell if the client has been in your restaurant, if they have ever connected to the system before and of course if they do it again. The system notifies you through the App Manager. The customer profile will show you how many stars they have, their position in the ranking, ticketing, etc.
Move the Owl depending on the action you wish to select. It is recommended that the staff make the first move and explain to the customers just how it operates.
The movement is rotational into the required orientation. It should always be placed with the icon of the desired event/action at all times in the upright position/orientation.
You have two options: Download the user App and access the system via a username and password or log in using one of your social networks. Once this is done, you only need to have your bluetooth system connected and approach the Owl which is on the table with your Smartphone and you will be linked automatically. After the second time you visit the establishment, all you will have to do is just to bring your Smartphone close to the Owl.
When there is an update required you will see this on the Owl application and this can be made automatically without any cost.
Yes, using the Owl Customer App, customers can make comments and broadcast them to their social networks instantly.
The Owl system uses 3 technologies for connection and communication, besides its own Owl system which creates a small internal network to handle confidential data.
Each Owl has an integrated intelligent system that measures its distance from its base, the table, and this monitors and controls unusual movements. When it detects an unexpected change in one of these two variables it sends an alarm signal to the entire staff.
Depending on the pack contracted, the reports will either arrive automatically, according to the agreed frequency. Or you may access the Cloud system, www.owlxperience.com, using a username and password and directly manage the data of interest and the time of the report to receive.
We send updates through the management application, so you will always have access to the new and latest database and product functions.
Yes, Owl is designed to withstand hard knocks and accidental drops.
We recommend that you clean them with a soft damp cloth. Its design resists moisture but the paint can be damaged by scratches or staining if the wrong chemical or cloth is used.
Yes, you can disable and enable the owl at any desired moment.
The mobile batteries are charged using a charging base connected to a power point and require approximately 60 minutes for a full charge. Each charge lasts about 15 hours depending on usage.
Yes, the Owl charger is compatible with a standard Micro-B USB cable, which provides many options, including charging via your computer. Alternatively, you can purchase a local USB adapter for use with your charger.
Yes you can charge it, but the user will not be able to use it, so we recommend changing the Owl instead.
The App Manager has a general screen, showing the Owls in operation and the status of each of their batteries. Furthermore, the system sends an alert when the batteries have less than 20% charge remaining, so you know when to replace or recharge the device.
These bracelets are powered using two button batteries. When the battery is low, an icon will appear on the screen of the bracelet and an alert is sent to the App Manager.
Yes, we have a multiple battery charger available which can charge 5 batteries at a time.
Yes, you can link as many devices or as many tables as you have in the restaurant.
Yes, all they have to do is just to bring their phones close to the Owl and confirm their link request.
There is no maximum limit to the number of users / clients for a single Owl. All those that want to link to it, can link to it.
The consumption will be the same as that for being connected to a Wi-Fi network.
The Owl (table device) + Wrist peripheral for the staff + network device + Battery Charger + App manager. They can be purchased in packs of 5, 30 or 100 units. It is also possible to purchase them individually.
Yes, it is available for iOS, Android and Windows Phone.
That it is charged and linked to a table and the staff of the restaurant.
You can use any tablet model.
Basically plastic materials. All the materials used comply with the regulations for safe and innocuous materials.
Not for call events but yes to create an event for a particular day.